Contact information

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Contact XGRITX

Built for the Workday. Here When You Need Us.

Have a question about an order, one of our products, shipping, returns, or anything else related to XGRITX? You're in the right place.

At XGRITX, customer service isn't an afterthought. We're building this brand for hardworking people who don't have time to chase companies around just to get a simple question answered.

Whether you're working the warehouse floor, driving a truck, working a hospital shift, putting in hours on a jobsite, or simply living an active lifestyle, our goal is to provide straightforward products backed by straightforward service.

If you need help, contact us using the information below.

Get in Touch

For general questions, product questions, order assistance, shipping concerns, refund requests, or other customer service needs, email us at:

Email: craig@xgritx.com
Phone: (980) 241-5710

We aim to respond to customer inquiries within one business day. Response times may occasionally be longer during weekends, holidays, major promotions, or periods of unusually high order volume.

Order Support

If you're contacting us about an existing order, please include as much information as possible so we can help you quickly.

Please include:

Your full name
Your order number
The email address used to place your order
The product you're contacting us about
A brief description of your question or problem

If your product or package arrived damaged, please also include clear photographs of the product and shipping packaging when possible.

Please do not include your full credit card number, banking information, passwords, Social Security number, or other sensitive financial information in an email to us.

Shipping & Tracking Questions

Once an order ships, tracking information will generally be sent to the email address associated with your order.

If you're having trouble locating your shipment, your tracking hasn't updated, or you believe your package may have been lost, contact us with your order number and we'll help review the situation.

Before contacting us about a package marked as delivered, we recommend checking around your delivery location, mailbox, porch, secure package areas, household members, neighbors, or building management.

If additional assistance is needed, we'll make reasonable efforts to help you work with the shipping carrier.

Damaged or Incorrect Order?

If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.

Send us:

Your order number
Your full name
A description of what happened
Photos of the product
Photos of the shipping package, when applicable

We'll review the information and determine the appropriate replacement or refund in accordance with our Return & Refund Policy.

60-Day Shift-Tested Guarantee

Questions about our 60-Day Shift-Tested Guarantee? We're here to help.

Eligible XGRITX supplements purchased directly from xgritx.com may qualify for our 60-Day Shift-Tested Guarantee, subject to the terms of our Return & Refund Policy.

If you're requesting a refund under the guarantee, email us with:

Your order number
The name of the product
Your full name

For eligible opened supplements approved under the guarantee, you generally will not be required to mail the remaining product back to us.

Please review our full Return & Refund Policy for eligibility requirements, exclusions, and other details.

Product Questions

Not sure which XGRITX product is right for you?

You can contact us with general questions about product ingredients, flavors, serving information, directions, packaging, sizing, apparel, accessories, or other product details.

For dietary supplements, we can help explain information that appears on our product pages and product labels, but we cannot provide individualized medical advice.

Questions About Dietary Supplements

XGRITX dietary supplements are intended to supplement your diet and lifestyle. Information provided by XGRITX is for general informational and educational purposes and is not a substitute for professional medical advice.

If you have questions about whether a dietary supplement is appropriate for your personal health circumstances, please speak with a qualified healthcare professional.

You should consult an appropriate healthcare professional before using dietary supplements if you are pregnant or nursing, taking prescription or over-the-counter medications, have an existing medical condition, are planning a medical procedure, or otherwise have questions about whether a particular ingredient or supplement is appropriate for you.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Apparel & Sizing Questions

Need help with one of our XGRITX shirts, hats, hoodies, or other apparel products?

Available sizes
Colors
Product materials
Print or embroidery details
Care instructions
Order issues
Exchanges

Because some XGRITX apparel may be produced or fulfilled after an order is placed, production and shipping times can vary by product.

Returns & Refunds

Before sending any product back to XGRITX, please contact us first.

Do not mail a return to our business address unless you have received return instructions from us.

Return and refund eligibility is governed by our current Return & Refund Policy, including the terms of our 60-Day Shift-Tested Guarantee where applicable.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at craig@xgritx.com.

We'll make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once processing, production, or fulfillment has begun.

Business & Partnership Inquiries

Interested in working with XGRITX?

For legitimate business inquiries, partnerships, wholesale opportunities, collaborations, media inquiries, or other professional matters, contact us by email.

Business Email: craig@xgritx.com

Please include a clear subject line and information about your company, organization, or proposal.

Our Commitment

XGRITX is built around people who put in real work every day. That means we want our customer service to reflect the same values we expect from the products carrying our name: straightforward, dependable, and built for the long haul.

If something goes wrong with an order, tell us. If you have a question before buying, ask us. If you're unsure about one of our policies, contact us before placing your order.

We would rather help you get the information you need than leave you guessing.