Shipping Policy

Last Updated: September 4, 2026

At XGRITX, we know our customers work hard and expect reliable service. That's why we strive to process and ship every order as quickly and accurately as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally processed Monday through Friday, excluding weekends and major U.S. holidays.

During periods of high order volume, promotions, holidays, severe weather, inventory changes, or other circumstances outside our control, processing times may be longer.

Shipping Times

Estimated delivery times after your order has been processed are:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping: Available at checkout when offered for the products and destination selected.

Please note that the 3–7 business day estimate begins after order processing. With our standard 1–3 business day processing time, customers should generally allow approximately 4–10 business days from the date of order to delivery.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, fulfillment location, product availability, shipping method, and carrier.

Shipping Locations

We currently ship throughout the United States.

Shipping availability, rates, and delivery times for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and other destinations may vary and will be displayed at checkout when available.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Free Standard Shipping: XGRITX offers FREE standard shipping on eligible U.S. orders of $75 or more, after discounts and before applicable taxes.

Orders under $75 are subject to the shipping rates displayed at checkout.

Expedited shipping, when available, may be selected at checkout for an additional charge.

Shipping rates and availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and certain destinations may vary.

From time to time, XGRITX may offer additional free or discounted shipping promotions. Any minimum purchase requirements, exclusions, expiration dates, or other conditions will be stated with the applicable promotion.

Order Tracking

Once your order has shipped, you will generally receive a shipping confirmation containing tracking information.

Tracking information may take up to 24 hours after shipment to become active or display updated information on the carrier's website.

Shipping Delays

While we work to provide timely delivery, XGRITX cannot guarantee carrier delivery times and is not responsible for delays caused by circumstances outside our reasonable control, including:

• Weather conditions

• Carrier delays or service interruptions

• Natural disasters

• Supply chain disruptions

• Incorrect or incomplete shipping addresses

• High-volume holiday periods

• Government inspections, when applicable

• Other events outside our reasonable control

Incorrect Shipping Address

Please carefully verify your shipping address before completing your order.

If you discover that you entered an incorrect or incomplete address and your order has not yet shipped, contact us immediately at craig@xgritx.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once order processing has begun.

Once an order has shipped, we may be unable to change or redirect the delivery address.

Lost or Missing Packages

If your tracking information indicates that your package has been lost in transit or has not arrived within a reasonable period after its expected delivery date, please contact us so we can assist with reviewing the shipment and, when appropriate, working with the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with members of your household, neighbors, building management, or other secure delivery areas and contact the shipping carrier when appropriate.

We will make reasonable efforts to assist customers with carrier investigations or claims when possible.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide your order number, full name, photos of the damaged shipping package and product, and a brief description of the damage.

Once the issue has been reviewed and verified, we may provide a replacement or refund in accordance with our Return & Refund Policy.

Multiple Shipments

Some orders may arrive in multiple packages depending on the products ordered, inventory availability, and fulfillment location.

This is especially possible when an order contains different product types that are fulfilled from separate facilities.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

Order Changes & Cancellations

We begin processing orders quickly to help provide timely delivery.

If you need to change or cancel an order, contact us as soon as possible at craig@xgritx.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

Returns & Refunds

Shipping-related returns, refunds, replacements, and damaged-order claims are subject to our Return & Refund Policy.

Eligible XGRITX supplements may also qualify for our 60-Day Shift-Tested Guarantee, subject to the terms and limitations stated in our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact us:

XgritX LLC
2086 June Dellinger Rd
Stanley, NC 28164
United States

Phone: (980) 241-5710
Email: craig@xgritx.com
Website: xgritx.com

Built for the Workday. Delivered with Care.