Refund policy

Return & Refund Policy

Last Updated: June 25, 2026

At XGRITX, we build products for people who work hard every day. Your satisfaction is important to us, and we are committed to providing high-quality supplements and exceptional customer service.

30-Day Satisfaction Guarantee

If you purchased directly from XGRITX, you may request a return or refund within 30 days of the delivery date, subject to the terms below.

Eligible Returns

We gladly accept returns or replacements for:

Products damaged during shipping
Incorrect items received
Manufacturer defects
Unopened products in their original condition and packaging

Opened Supplement Products

For health and safety reasons, dietary supplements cannot be returned once opened or used. This policy helps ensure every customer receives products that are safe and uncompromised.

If you believe there is an issue with your first order, please contact our Customer Support team. We review every situation individually and may offer a replacement, store credit, or refund when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery.

Please include:

Your order number
Your full name
A brief description of the issue
Photos of the product and shipping package

Once verified, we will send a replacement or issue a full refund at no additional cost to you.

Items That Cannot Be Returned

Opened or used dietary supplements
Gift cards
Clearance or final sale items
Products damaged through misuse, neglect, or improper storage

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error, a defective product, or shipping damage.

Please do not mail any product back without first receiving return authorization from our support team.

Refund Processing

After your return has been received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.

Depending on your bank or credit card provider, additional processing time may apply before the refund appears on your account.

How to Start a Return

Please contact our Customer Support team before returning any merchandise.

XGRITX
2086 June Dellinger Road
Stanley, NC 28164
United States

Phone: (980) 241-5710
Email: craig@xgritx.com
Website: https://xgritx.com

Policy Abuse

To protect all customers, XGRITX reserves the right to refuse returns, refunds, or exchanges involving suspected fraud, excessive return activity, unauthorized resellers, or abuse of our satisfaction guarantee.