Return & Refund Policy

Last Updated: September 4, 2026

At XGRITX, we build products for people who work hard every day. We stand behind the products we sell and want you to feel confident when ordering from us.

This policy applies to purchases made directly through xgritx.com.

60-Day Shift-Tested Guarantee — Eligible Supplements

Try any eligible XGRITX supplement for up to 60 days from the date of delivery. If you're not satisfied—whether it's the flavor, the experience, or you simply decide it's not for you—contact us to request a refund.

Yes, this guarantee may apply even if the eligible supplement has been opened and used.

For opened supplements approved under our 60-Day Shift-Tested Guarantee, you generally will not be required to ship the remaining product back to us. We do not resell returned supplements.

The guarantee is subject to the following conditions:

• The guarantee applies to the first purchase of each eligible supplement.

• There is a limit of one Shift-Tested Guarantee refund per product per customer.

• The product must have been purchased directly from xgritx.com.

• Refund requests must be submitted within 60 days of delivery.

• Approved refunds are issued to the original payment method.

• Original shipping charges are not refundable unless the issue resulted from an error by XGRITX.

• The guarantee does not cover misuse, improper storage, intentional damage, fraud, reseller activity, or abuse of the policy.

The 60-Day Shift-Tested Guarantee for opened or used products applies only to eligible supplements. It does not automatically apply to apparel or other merchandise.

Apparel & Other Merchandise Returns

Eligible apparel and other non-supplement merchandise may be returned within 60 days of delivery.

To qualify for a standard return, merchandise must generally be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, odors, pet hair, or other signs of use

• Returned with original tags or packaging when applicable

Please contact XGRITX before sending a return so we can provide return instructions.

Unless the return resulted from an XGRITX error or the product arrived damaged or defective, customers are responsible for applicable return shipping costs.

Unopened Supplements

Eligible unopened supplements in their original condition and packaging may be returned for a refund within 60 days of delivery.

Please contact XGRITX before mailing any supplement back to obtain return instructions.

Customers are responsible for return shipping costs on voluntary unopened returns unless the return resulted from an error by XGRITX.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or you receive an incorrect product, please notify us within 7 days of delivery.

Please provide:

• Your order number

• Your full name

• A brief description of the problem

• Photos of the product

• Photos of the shipping packaging when applicable

After we review and verify the issue, we may provide a replacement or issue a refund, including applicable shipping charges, at no additional cost to you.

XGRITX will cover applicable return shipping costs when we require the return of a product that arrived damaged, defective, or incorrect.

Exchanges

We do not guarantee direct exchanges because product, size, color, and inventory availability may change.

If you need a different apparel size or product, contact us at craig@xgritx.com. When appropriate, we may provide return instructions so you can return the eligible item and place a new order.

Items Not Eligible for Return or Guarantee

Unless required otherwise by applicable law, the following generally are not eligible for return or refund:

• Gift cards

• Clearance or final-sale merchandise clearly identified as such at the time of purchase

• Apparel that has been worn, washed, altered, damaged after delivery, or otherwise shows signs of use

• Products damaged due to misuse, neglect, unauthorized alteration, or improper storage

• Products not purchased directly from xgritx.com

• Repeat purchases of a supplement for which the customer has already received a refund for that same product under the 60-Day Shift-Tested Guarantee

These exclusions do not limit remedies that may be available for products that arrive damaged, defective, or incorrect.

How to Request a Return or Refund

Email craig@xgritx.com and include:

• Your full name

• Order number

• Product name

• Reason for the return or refund request

• Photos when the product is damaged, defective, or incorrect

We aim to respond to return and refund requests within one business day.

Please do not mail products to us unless we have provided return instructions.

The return address may vary depending on the product and fulfillment provider.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear in your account. Actual posting times depend on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the refund resulted from a damaged, defective, incorrect order, or another error by XGRITX.

XGRITX does not charge a restocking fee on approved returns.

Return Shipping Costs

For voluntary returns, including eligible apparel returns and unopened-product returns, the customer is responsible for return shipping costs unless otherwise stated.

For verified damaged, defective, or incorrect orders, XGRITX is responsible for applicable return shipping costs when a return is required.

Fair Use

Our return policy and 60-Day Shift-Tested Guarantee are designed to allow customers to purchase XGRITX products with confidence.

We reserve the right to limit or refuse refunds where we reasonably determine there is evidence of fraud, reseller activity, repeated or excessive refund requests, manipulation of the guarantee, or other clear abuse of this policy.

If a refund request is declined, we will provide the reason for our decision.

Contact Us

Questions about returns, refunds, or the 60-Day Shift-Tested Guarantee can be directed to:

XgritX LLC
2086 June Dellinger Rd
Stanley, NC 28164
United States

Phone: (980) 241-5710
Email: craig@xgritx.com
Website: xgritx.com

Built for the Workday. Trusted for the Long Haul