Politique d’expédition

Shipping Policy

Last Updated: June 25, 2026

At XGRITX, we know our customers work hard and expect reliable service. That's why we strive to process and ship every order as quickly and accurately as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

During periods of high order volume, promotions, holidays, or severe weather, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order has been processed are:

Standard Shipping (U.S.): 3–7 Business Days
Expedited Shipping: Available at checkout (where applicable)

Delivery estimates are not guaranteed and may vary depending on your location and the shipping carrier.

Shipping Locations

We currently ship throughout the United States. Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations may vary.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active after shipment.

Shipping Delays

While we work hard to ensure timely delivery, XGRITX is not responsible for delays caused by:

Weather conditions
Carrier delays
Natural disasters
Supply chain disruptions
Incorrect shipping addresses
Customs or government inspections (if applicable)

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If an incorrect address is entered and your order has not yet shipped, contact us immediately. Once an order has shipped, we may be unable to change the delivery address.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. If your package is lost or stolen after delivery, please contact the shipping carrier first.

If you need assistance, our customer support team will gladly help you file a carrier claim whenever possible.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged package
Photos of the product
A brief description of the damage

Once verified, we will provide a replacement or refund in accordance with our Refund Policy.

Multiple Shipments

Some orders may arrive in multiple packages depending on product availability or warehouse fulfillment. You will receive tracking information for each shipment if your order is split.