Frequently Asked Questions
Frequently Asked Questions
XGRITX makes supplements, electrolytes, t-shirts, hats, and work gear for warehouse workers, forklift operators, truck drivers, nurses, construction crews, and anyone else who works a real shift. Below are straight answers to the questions we get most often about our products, shipping, returns, and the brand. If you don't see your question here, email craig@xgritx.com or call (980) 241-5710 and you'll hear back within one business day.
About XGRITX
What is XGRITX?
XGRITX is a supplement and apparel brand for shift workers. We sell hydration powder, vitamins and other supplements, graphic t-shirts and hats for warehouse crews, forklift operators, truck drivers, nurses and the trades. XGRITX LLC is based in Stanley, North Carolina.
Who is XGRITX for?
XGRITX is for people who work on their feet, on a forklift, behind the wheel, on a jobsite, or on a hospital floor: warehouse employees, forklift operators, shipping and receiving crews, CDL truck drivers, nurses and healthcare workers, construction workers and tradespeople, and night shift workers. If your job runs on 10- and 12-hour shifts, this brand was built with you in mind.
Who started XGRITX?
XGRITX was founded by Craig Roberts, a warehouse leader with more than 20 years of supervisory experience in distribution and logistics. The brand motto is "Built by an operator, not a guru." Every product is chosen based on what actually holds up during a real shift, not what looks good in a gym ad.
Where is XGRITX located?
XGRITX is headquartered in Stanley, North Carolina, just outside Charlotte. Our business address is 2086 June Dellinger Rd, Stanley, NC 28164. We are an online store and do not operate a retail storefront.
Supplements & Electrolytes
What supplements does XGRITX sell?
Our current supplement range includes hydration powder, creatine, whey protein, collagen, a pre-workout, daily multivitamin gummies, joint care gummies, magnesium glycinate gummies and melatonin gummies. See the Supplements collection for current availability and each product page for ingredients and directions.
What does "drug-test-conscious" mean?
Many of our customers work in DOT-regulated or safety-sensitive jobs where random drug testing is part of the deal. Drug-test-conscious means we choose ingredients with those workers in mind and avoid ingredients that commonly cause concern for people who are tested at work. Every product page lists the full ingredient panel and Supplement Facts so you can review it before you buy. That said, no supplement company can guarantee the outcome of a drug test, and XGRITX does not make that guarantee. If you are subject to testing, review the label and check with your employer's policy or medical review officer before using any supplement.
Are XGRITX supplements third-party tested?
Available testing documents vary by product and lot. Visit our Lab Testing & COAs page to see the reports currently posted. A report applies to the product, lot and tests identified in that document. If you need a report for a specific batch, email craig@xgritx.com before ordering.
Is the XGRITX electrolyte powder sugar-free?
The current Hydration Formula ingredient list includes dextrose and sucralose. Review the current product label and ingredient list before choosing it for your dietary needs.
What supplements are good for warehouse workers and forklift operators?
Start with the product details that matter for your routine: ingredients, serving size and directions. Our warehouse worker guide introduces the range, and each supplement page shows its own label information. Product suitability depends on your individual needs.
What supplements are good for truck drivers?
See our truck driver guide and the current supplement range. Review each label before use. XGRITX does not guarantee drug-test outcomes; drivers subject to testing should review their employer policy before using supplements.
What supplements help with night shift?
Our night shift guide introduces products for different parts of a shift routine. Read the individual product label and directions before choosing a supplement.
Are XGRITX supplements FDA approved?
Dietary supplements are not approved by the FDA, and no supplement brand can make that claim. Our products are manufactured in facilities that follow Current Good Manufacturing Practices (cGMP) and every lot is tested for heavy metals and microbial contamination before release; see our Lab Testing & COAs page. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Can I take XGRITX supplements if I'm on medication or have a health condition?
Talk to your doctor or pharmacist first. Supplements are meant to support a healthy diet and lifestyle, not replace medical care. Consult a qualified healthcare professional before using any dietary supplement if you are pregnant or nursing, taking prescription or over-the-counter medication, have an existing medical condition, or are planning a medical procedure.
Why are some supplements sold out or listed as coming soon?
Availability can change by product. Check the Supplements collection and the product page for the current status, or email craig@xgritx.com with questions.
T-Shirts, Hats & Work Gear
What kind of apparel does XGRITX sell?
We sell graphic t-shirts and hats built around warehouse, forklift, trucking, nursing and other work communities. Our current t-shirt listings use Comfort Colors 1717 garment-dyed heavyweight cotton with a relaxed unisex fit. Check each product page for its available sizes, colors and garment details.
How does the Pick 3, Pay for 2 apparel deal work?
Put any three XGRITX tees or sweatshirts in your cart and the lowest-priced one is free at checkout. It applies automatically, no code, and it repeats: six gets two free. Mix designs and sizes however you like. Hats and supplements have their own deals.
How do XGRITX t-shirts fit? Should I size up?
Our current Comfort Colors 1717 tees have a relaxed unisex fit. Available t-shirt variants run from S through 4XL, with color availability varying by design. Compare the product size guide with a shirt you already own before selecting a size.
Are XGRITX hats adjustable?
Our trucker hats and snapbacks have adjustable closures. The cuffed beanie is a stretch knit style. Check the individual listing for its closure, material and fit details.
How do I wash XGRITX shirts and hats?
Wash shirts inside out in cold water and tumble dry low or hang dry to protect the print. Hats should be spot cleaned with mild soap and water and air dried; do not put embroidered hats in the washing machine or dryer.
Is XGRITX apparel made to order?
Yes. Most of our t-shirts and hats are printed or embroidered after you place your order, which is how we can offer so many job-specific designs. Because of this, apparel typically takes 2–5 business days in production before it ships, and production time is separate from shipping time.
Do you sell nurse t-shirts or healthcare worker apparel?
Yes. Browse our Nurse T-Shirts collection for designs for nurses, CNAs, techs and other healthcare workers.
Shipping & Delivery
How long does XGRITX shipping take?
In-stock orders are processed within 1–3 business days, and standard U.S. shipping takes an additional 3–7 business days. Made-to-order apparel adds 2–5 business days of production before shipping. Delivery estimates are not guaranteed and can vary by location, carrier, and time of year.
How much does shipping cost?
Standard U.S. shipping is free on orders of $49 or more. Orders under $49 ship for a flat $5.95 standard rate, and expedited shipping is available at checkout. You'll see the exact cost before you pay.
Does XGRITX ship internationally?
Not at this time. We currently ship only within the United States. Rates and delivery times for Alaska, Hawaii, U.S. territories, and APO/FPO addresses vary and are shown at checkout when available.
How do I track my order?
As soon as your order ships you'll get a shipping confirmation email with a tracking number. Tracking can take up to 24 hours to activate on the carrier's site. If your order contains both supplements and apparel it may arrive in separate packages with separate tracking numbers.
My tracking says delivered but I don't have my package. What do I do?
First check around your door, mailbox, porch, package room, and with household members or neighbors; carriers sometimes mark packages delivered a little early. If it still hasn't turned up within a day, email craig@xgritx.com with your order number and we'll help work with the carrier to track it down.
Can I change or cancel my order?
Contact us at craig@xgritx.com as soon as possible with your order number. We'll do our best to update the address, swap a size, or cancel the order, but we can't guarantee changes once processing, production, or fulfillment has started.
Returns, Refunds & Guarantee
What is the XGRITX 30-Day Return Guarantee?
Unopened XGRITX supplements can be returned for a refund within 30 days of delivery. For health and safety reasons, opened or used supplements can't be returned. Email craig@xgritx.com before sending anything back so we can send return instructions. Applies to orders placed directly at xgritx.com.
What is your return policy on t-shirts and hats?
Unused apparel in original condition can be returned for a full refund within 30 days of delivery. Because our shirts and hats are made to order, please email craig@xgritx.com before sending anything back so we can send return instructions. Customers cover return shipping on voluntary returns; if we sent the wrong item or it arrived defective, we cover everything.
My order arrived damaged or wrong. What should I do?
Email craig@xgritx.com within 7 days of delivery with your order number, your name, a short description of the problem, and photos of the product and the shipping package. Once we verify the issue we'll send a replacement or issue a full refund including shipping, at no cost to you.
How long does a refund take?
We aim to respond to refund requests within one business day. Approved refunds go back to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.
What isn't covered by the guarantee?
Gift cards, clearance or final-sale items marked as such, products damaged by misuse or improper storage, opened or used supplements, and products not purchased directly from xgritx.com. Full details are in our Return & Refund Policy.
Orders, Payment & Contact
What payment methods does XGRITX accept?
We accept all major credit and debit cards plus the accelerated checkout options shown at checkout, such as Shop Pay, Apple Pay, Google Pay, and PayPal where available. Checkout is secured through Shopify.
Is it safe to order from xgritx.com?
Yes. xgritx.com runs on Shopify, which is PCI DSS compliant, and your payment information is encrypted and never stored on our servers. Please never send card numbers or other sensitive financial details by email.
Do you offer discounts for bulk, team, or company orders?
Yes. If you're outfitting a warehouse crew, a trucking fleet, a nursing unit, or a jobsite, email craig@xgritx.com with the quantities and designs you're interested in and we'll put together team pricing.
Does XGRITX offer wholesale or partnerships?
We welcome wholesale, collaboration, and media inquiries. Email craig@xgritx.com with a clear subject line and information about your company or proposal.
How do I contact XGRITX customer service?
Email craig@xgritx.com or call (980) 241-5710. Business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern. We aim to respond within one business day. For order questions, include your full name, order number, and the email used at checkout so we can help fast.
Still have a question?
Email craig@xgritx.com or call (980) 241-5710, Monday–Friday 9 AM–5 PM Eastern. We answer within one business day. Built for the Workday. Trusted for the Long Haul.
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. XGRITX does not guarantee the results of any drug test.